Customer Support System App is the best WordPress support System available
You can now have a professional looking support ticket system on your WordPress site that is easy for your customers to use. It’s so fast, it’s like chatting to your customers! Customer Support System App will add to your WordPress site a complete support system. No extensions or add-ons are needed.
We even use Customer Support System App ourselves to provide support tickets for our 20,000+ customers on Website BUILD and DESIGN.
Because we use Customer Support System App for our own support tickets, we know that keeping customers waiting makes them unhappy. That is why Customer Support System App will give you & your team up to the minute updates using email and slack notifications.
- Unlimited Support Tickets
- Unlimited Agent & Customer Users
- Support Unlimited Products
- Super-Fast (it’s like being in a chat room!)
- Assign Agents – Customer Support System App will distribute tickets to agents as they arrive
- Customizable Ticket Fields – Add your own fields to get more information from your customers.
- Saved Replies – Save your most common replies for quick responses.
- Ticket Attachments – Attach images / files to your responses
- Search Tickets – Manage tickets easily with our advanced search
- Quick Hi – Button adds Hi + name of customer to top of your ticket response
- Secure Fields – Store ticket information externally using secure fields
- Internal Comments – Make comments on tickets that are only seen by agents not customers
- Auto Close – Set a timespan that tickets will automatically be closed
- Favicon Counter – Just look at the browser tab to see if you have tickets that need a response.
- Customer Support System App can be used with any WooCommerce e-shop.
- WooCommerce Support – WooCommerce customers can create tickets using their WooCommerce account and order.
- My Orders Button – Adds support buttons to WooCommerce Shop Orders Page
- Keep notified about your tickets
- Email Notifications – Customers & Agents will receive an email when their ticket has a response.
- Slack Notifications – Keep track of your whole support team, Customer Support System App will post a message when any ticket is replied / created / assigned
- Email Piping – Respond to tickets using only email!
- Runs on a single WordPress Page
- Works with any theme
- 10 Amazing color schemes
- Translatable via .po files
and much more